Refunds and cancellations

Full refund within 7 days

If you ask within 7 days of the day you paid for a coaching period, the full amount you paid for it is refunded. No reason is needed.

Your access for that period ends when the refund is made.

• Message Avinash, or write to the contact address below, from the email address on your account, with the date and amount of the payment.
• Your request is acknowledged within 2 working days.
• The money goes back to the same payment method within 7 working days. Your bank or card issuer may take longer to show it.

After 7 days

After 7 days from the payment, a coaching period is not refunded, in full or in part. This includes time you do not use and stopping before the end date. Your access continues until its end date, and you may keep using everything until then.

Payments taken in error

This is not a refund of a purchase but the correction of a mistake. If you were charged twice for one period, or money left your account for a payment that did not complete, the extra amount is returned in full at any time.

• Message Avinash, or write to the contact address below, from the email address on your account, with the date and amount.
• Your message is acknowledged within 2 working days.
• The money goes back to the same payment method within 7 working days. Your bank or card issuer may take longer to show it.

Cancelling

There is nothing to cancel in the usual sense. Nothing renews by itself and no payment method is kept for future charges, so you are not charged again unless you choose to pay for another period. To stop, simply do not renew.

If you would rather leave completely, you can delete your account from the Account page. Deleting your account is not a request for a refund; ask for one first if you are within the 7 days.

If you cannot train for a while

Illness, injury, travel and family events happen. You may ask for a pause. A pause moves your end date later by the length of the pause, so you do not lose the time you paid for.

If the health screening holds you back

The health screening comes before payment. If it shows that you need your physician's clearance first, no payment is taken, so there is nothing to refund.

Consultation calls

A consultation is requested first and paid for only after Avinash confirms the time. If a confirmed and paid call does not take place because Avinash could not attend, it is rescheduled at a time that suits you, at no charge.